Privacy Policy

This policy explains what personal data PlayVerse collects, why we collect it, who it is shared with and what you can ask us to do about it. It is written to be read, not to be survived.

PlayVerse is operated by BlankVerse Agency. It covers this website — getplayverse.com — and the PlayVerse application used by venues.

1. Two different roles, and why it matters

We handle personal data in two distinct capacities, and your rights differ depending on which one applies.

• As Data Fiduciary. For people who contact us — someone who books a demo, emails us or signs up a venue — we decide why and how their data is used, and we are answerable for it directly.
• As Data Processor. For the customer records a venue keeps inside PlayVerse — its members, their balances and their visit history — the venue decides why and how that data is used. We only store and process it on that venue's instructions. If you are a member of a gaming café and want your record changed or removed, ask the venue: they control it, and we act on what they tell us.

2. What we collect

From this website

Only what you type into the demo form: your name, your venue's name, your WhatsApp number and your city. Nothing else. There is no analytics script, no advertising pixel, no session recorder and no third-party cookie on this site. We do not build a profile of you and we cannot follow you to other sites.

From the application

When a venue uses PlayVerse, the account holder gives us a name, an email address for signing in, and a contact number. Staff accounts created by the venue carry a name, a sign-in email and a role.

Venues also record their own members: a name, and optionally a phone number and email address, along with wallet balances, outstanding amounts and a history of sessions and payments. Payments are recorded as a method — cash, UPI, member balance or a split — and never as card, UPI PIN or bank details. We do not process payments and we do not hold payment credentials of any kind.

3. Why we hold it

• To reply to a demo request and, if you go ahead, to set up and support your account.
• To run the service a venue is paying for — billing sessions, tracking balances, producing that venue's reports.
• To keep the service secure and to investigate faults a venue reports to us.
• To meet our own legal and accounting obligations.

We do not sell personal data. We do not share it for advertising. We do not use it to train machine-learning models.

4. Who else sees it

We use a small number of providers, and only these:

• Supabase — the database and sign-in behind the application.
• Cloudflare — hosting and delivery for this website.
• Web3Forms — delivers the demo form to our inbox as an email.

Each is bound to use the data only to provide that service to us. Some of them operate servers outside India; where that happens the transfer is made under the terms of our agreement with that provider and in line with applicable Indian law. We will otherwise disclose personal data only where the law requires it of us.

5. How long we keep it

• Demo requests that do not become accounts: up to 24 months, so we can pick up a conversation you left, then deleted.
• Account and venue data: for as long as the account is open. After an account closes, you have one week to export what you need; we then deactivate access and delete or irreversibly anonymise the data within 90 days, except where we must keep records to meet a legal or tax obligation.

6. Your rights

Under the Digital Personal Data Protection Act, 2023, and subject to its conditions, you may ask us to:

• confirm what personal data of yours we hold, and give you a summary of it;
• correct anything inaccurate, or complete anything incomplete;
• erase it, where we no longer need it for the purpose it was given;
• nominate someone to exercise these rights for you if you die or become incapacitated;
• withdraw consent you have given, which we will act on as readily as we took it.

Where we act as Processor for a venue's records, we will pass your request to that venue and act on their instruction rather than deciding for them.

7. Security

Data is encrypted in transit. Each venue's data is separated at the database level, so one venue cannot read another's. Access inside the venue is limited by the roles the venue itself assigns. No system is perfectly secure, and we will not pretend otherwise — but if a breach affects your data, we will notify you and the Data Protection Board as the law requires.

8. Children

PlayVerse is a tool for running a business and is not directed at children. We do not knowingly collect data from anyone under 18 through this website. A venue that records a member under 18 is responsible for obtaining verifiable parental consent, as the Act requires of it.

9. Cookies

This website sets no cookies. The application sets only what is strictly necessary to keep you signed in. Neither uses cookies for advertising or tracking, which is why you are not being asked to dismiss a banner.

10. Grievances and contact

Write to info@blankverse.co.in and mark it for the Grievance Officer, or call +91 83102 81654. We will acknowledge within 72 hours and respond substantively within 30 days. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

11. Changes

If we change this policy we will update the date at the top. Where a change materially affects how we use data you have already given us, we will tell account holders by email before it takes effect.