Terms of Service

These terms govern your use of getplayverse.com and of the PlayVerse application. By using either, you agree to them. PlayVerse is operated by BlankVerse Agency ("we", "us"). "You" means the business using PlayVerse and anyone you allow to use it.

1. What PlayVerse is

PlayVerse is software for running a gaming café, pool parlour or esports lounge: a live floor map, session billing, counter and café sales, member balances and daily reporting. It is provided as a service over the internet. It is not a payment gateway, an accounting package or a legal or tax advisor, and nothing it produces is a substitute for professional advice.

2. Your account

You must be able to enter a contract and must give accurate details. You are responsible for what happens under your account and under the staff accounts you create, and for keeping sign-in credentials confidential. Tell us promptly if you believe an account has been misused.

3. The 30-day free trial

A new venue gets 30 days of PlayVerse free, counted from the day your account is set up. It does not require a card and it is not a contract to continue. You may stop at any point during it and owe nothing.

Before it ends we will remind you twice — about a week before, and again about three days before — in the application and on WhatsApp. If you continue, the service carries on uninterrupted at the agreed fee. If you do not, you keep access for one week to export your data; operations stop during that week, and sign-in then closes.

The free trial is for a genuine venue evaluating the software, one per venue.

4. Fees

PlayVerse is quoted per venue and confirmed with you before anything is payable. Fees are exclusive of applicable taxes unless we say otherwise in writing. Plans and inclusions described on this website are indicative and may change; what you are quoted and accept is what applies to you.

We may revise fees for a renewal term on at least 30 days' notice. If a revision does not suit you, you may decline to renew.

5. Your data is yours

Everything you put into PlayVerse — your members, sessions, menu, stock and reports — remains yours. We claim no ownership of it and we do not sell it, share it for advertising or use it to train machine-learning models.

We store it to provide the service to you and we act on your instructions in respect of it. Each venue's data is separated at the database level. You can export your data while your account is open, and for the export week described above if it closes.

You are responsible for what you collect from your own customers — including telling them about it and obtaining consent where the law requires it. Our Privacy Policy explains this split in detail.

6. Acceptable use

You agree not to:

• use PlayVerse for anything unlawful, or to store data you have no right to hold;
• resell, sublicense or white-label the service without our written agreement;
• copy, decompile or reverse-engineer the software, or try to extract its source;
• probe or interfere with its security, or attempt to reach another venue's data;
• place load on it designed to degrade it for others.

7. Availability and support

We work to keep PlayVerse available and support it on WhatsApp seven days a week, but we do not promise uninterrupted service. Maintenance, provider outages and events outside our control can interrupt it. We will give notice of planned maintenance where we reasonably can. Any availability figure quoted in marketing is a target, not a contractual commitment, unless a separate written agreement says so.

8. Demonstration content

The animations, screenshots and figures on this website are illustrative. They come from a test shop, not from a real venue, and are not a forecast of what any venue will earn or save. Any customer quotation is published with that customer's permission.

9. Intellectual property

The software, this website, and the PlayVerse name and marks belong to us. Using the service gives you a limited, non-exclusive, non-transferable right to use it for your own business for as long as your account is in good standing, and nothing more. Customer logos shown on this website remain the property of those businesses and are used with permission.

10. Ending the agreement

You may close your account at any time. We may suspend or close an account that breaches these terms, that is used unlawfully, or where fees remain unpaid after we have asked. Where it is reasonable to do so, we will warn you first and give you a chance to put it right.

On closure, the one-week export window in clause 3 applies.

11. Liability

Nothing in these terms limits liability that cannot lawfully be limited — including for death or personal injury caused by negligence, or for fraud.

Subject to that, we are not liable for indirect or consequential loss, or for loss of profits, revenue, goodwill or anticipated savings. Our total liability arising out of or in connection with the service in any twelve-month period is limited to the fees you paid us for the service in that period.

The service is provided as it stands. We do not warrant that it will be error-free or that it will meet every requirement you have not told us about.

12. Changes to these terms

We may update these terms. Where a change materially affects you, we will give account holders reasonable notice by email before it takes effect. Continuing to use PlayVerse after that is acceptance.

13. Governing law

These terms are governed by the laws of India. The courts having jurisdiction over our registered office have exclusive jurisdiction over any dispute arising from them, and you and we agree to try to resolve a dispute between ourselves before going to court.

14. Contact

Email info@blankverse.co.in or call +91 83102 81654 or +91 91411 82727.